Last updated: April 18, 2026
Our Guarantee
We stand behind every digital planner, guide, and service we sell. If something isn’t right, we’ll make it right. This policy explains how refunds work across our different products.
Digital Products (Planners, Guides, Ebooks)
30-day satisfaction guarantee. If you’re not happy with any digital planner or guide you purchased from Family Vacation Travels, email support@familyvacationtravels.com within 30 days of purchase and we’ll issue a full refund — no questions, no forms to fill out.
Because digital products can’t be physically returned, we ask only that you delete the files you downloaded after your refund is processed. That’s an honor-system request, not a requirement.
Curated Trip Packages
Our trip packages have a tiered cancellation policy based on how close to departure you cancel:
- 60+ days before departure: Full refund minus 5% processing fee
- 30–59 days before departure: 75% refund
- 14–29 days before departure: 50% refund
- 7–13 days before departure: 25% refund
- Within 7 days of departure: No refund (travel insurance recommended)
Some trip components (e.g., non-refundable hotels or prepaid activities) may have their own supplier cancellation terms — these are disclosed in your booking confirmation.
Memberships
Monthly memberships can be cancelled anytime from your account dashboard. Cancellation stops future billing; there’s no refund for the current month. Annual memberships can be refunded pro-rata within the first 30 days, then are non-refundable for the remainder of the year.
How to Request a Refund
- Email support@familyvacationtravels.com with your order number and reason
- We respond within 2 business days
- Approved refunds are processed to your original payment method within 5–10 business days
Chargebacks
Please contact us before filing a chargeback — we can almost always resolve issues directly and much faster than a bank dispute. Chargebacks filed without first contacting us may result in suspension of your account and future purchases.
Travel Insurance
For any curated trip package, we strongly recommend purchasing travel insurance. Travel insurance covers last-minute cancellations, medical emergencies, weather disruptions, and other events that fall outside our standard refund policy. See our recommended providers.
Questions
Not sure if your purchase is eligible for a refund? Just ask. We’d rather make a customer happy than hide behind fine print. Email support@familyvacationtravels.com.